Support
Technical support, tickets, contacts, documentation, and response times.
Yes. If you cannot find a dealer near you or need initial support, contact us directly.
Yes. If a vehicle or control unit is not listed, you can send a request directly to the technical team. Reports are analyzed to expand coverage with new protocols.
Response times depend on the complexity of the request, but the technical team manages tickets by priority during service hours, ensuring fast and targeted support.
It means the protocol is currently being developed or validated. It will be available in one of the next updates, without any additional action required on your part. If you would like to test the protocol in preview and you meet the requirements to become a tester, open a support ticket so our development team can enable the protocol on your KESS3.
You can open a ticket: the technical team can create a dedicated Driver for your original file.
You can request support for reading/writing procedures, software use, operational errors, protocol compatibility and management of Alientech functions.
During in-person courses, you work directly with the Trainers.
In online courses (training paths and remapping practices), you have structured content to guide you step by step and final quizzes to support learning.